TERMS AND CONDITIONS

Effective Date: 07.26.2025

Welcome to Synergy HCLS, LLC.

The following terms and conditions are a disclaimer for opting in to use our products and services. Please read them carefully before using our services.

1. Services Provided
Synergy HCLS, LLC, provides revenue cycle management services to healthcare providers. We offer a wide range of services to solo providers, multi-specialty groups, pharmacies, hospitals, pathology labs, and many more. The services include medical billing and coding, credentialing, and auditing packages.

2. User Agreement
To opt for our services, you need to be over 18 years of age or have consent provided by a parent/guardian for supervision. All the information provided to Synergy HCLS, LLC should be accurate for us to provide appropriate solutions and consultation.

3. Payment Terms
Synergy HCLS, LLC accepts payments through ACH, credit cards, and online gateways. Due to extended timelines, we have put a halt on payments through checks until further notice.
Please read the agreement before signing. Our refund policy depends on the type of service/s opted for by the client.

4. Intellectual Property Rights
Synergy HCLS, LLC will save the Patient Health Information (PHI) as long as the client is in tenure of the agreement signed. The confidential data will not be shared with any third-party vendor or company as per the HIPAA Compliance Guidelines. A client can request for deletion of the PHI from Synergy HCLS, LLC.

5. Personal Information and Privacy
Synergy HCLS, LLC does not sell or share any personal or professional information with third-party vendors for promotional or marketing purposes. The data collected is shared between internal teams through SFTP portals to maintain discretion and safety. For more information, please read the privacy policy.

6. Opt-Out Instructions

• SMS Opt-Out: You can stop receiving text messages at any time by replying STOP to any message.
• Email Opt-Out: Click the “Unsubscribe” link at the bottom of any marketing email or contact us at info@synergyhcls.com

7. Message Frequency, Data Rates
By using our services, you agree to receive support messages related to your account, orders, and customer support.

• Message frequency: The message frequency depends on the services chosen by the client. The number of messages daily would be 5-10/ per client, and every week, 25-50 / per client.
• Rates: Standard SMS rates may apply depending on the service carrier.

8. Type of Messages:

1. Provider enrolment: We share information regarding insurance effective dates and acceptance updates.
2. Credentialing services: We share updates on credentialing, revalidation, and recredentialing of contracts with respective insurance payers.
3. Multi-factor Authentication: The Majority of insurance companies and healthcare portals require one-time login codes that are sent to the healthcare provider’s registered phone number.

9. Support & Contact Information

• Business Name: Synergy HCLS, LLC
• Email: info@synergyhcls.com
• Phone: 786-259-0231
• Website: www.synergyhcls.com

10. Limitation of Liability
Please refer to the service agreement for detailed information on the limitation of liability.

11. Amendments & Updates
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services implies acceptance of the updated terms.

12. Governing Law
These Legal Terms and your use of the Services are governed by and construed under the laws of the State of Wyoming applicable to agreements made. Please refer to the service agreement provided by Synergy HCLS, LLC for detailed information.